Vivek B Rao

In this report, we examine current and proposed IT initiatives being undertaken by HESCOM, and suggest changes in the technology design as well as a roadmap for IT initiatives. The focus is not on technology details but high-level design and integration of these into the business processes and institutional frameworks of the utility. This effort is mindful of and compatible with R-APDRP initiatives, including those by the Empanelled IT Consultants.